Team Lead, Customer Success - Remote

Overview

As a Team Lead, Customer Success at Riverside, you will lead a team of Customer Success Managers responsible for a portfolio of small & medium customers, providing guidance and coaching while innovating processes to enhance customer satisfaction and platform adoption.

In Short

• Lead and mentor a high-performing Customer Success team.
• Develop and implement strategies for customer success and satisfaction.
• Continuously improve Customer Success processes and tools.
• Act as the voice of the customer within the organization.
• Track and analyze KPIs to measure effectiveness.
• Build strong relationships with key stakeholders.
• Drive renewals and identify expansion opportunities.

Requirements

• 3+ years in Customer Success or Account Management within SaaS.
• 2+ years in a leadership role managing a team of 5+ CSMs.
• Strong leadership, coaching, and mentoring skills.
• Excellent communication and negotiation skills.
• In-depth understanding of customer success principles.
• Comfortable with technology and learning new tools.
• Passionate about delivering exceptional customer experiences.
• Strong analytical and problem-solving skills.

Benefits

• Front-row seat at a fast-growing company.
• Opportunity to innovate and contribute to the mission.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.
• Talented partners and opportunities to learn and teach.
• Be part of a company revolutionizing online content creation!