Customer Onboarding Specialist - Remote

Overview

As a Customer Onboarding Specialist, you will be instrumental in the first stages of our customer’s journey. You will ensure that new clients are transitioned smoothly and effectively onto our platform, setting them up for success from day one.

In Short

• Implement effective onboarding processes for new customers.
• Conduct initial training sessions and demonstrations.
• Develop customized onboarding materials in Spanish and English.
• Maintain clear communication with new customers.
• Collaborate with sales and customer success teams.
• Monitor and report on onboarding effectiveness.
• Serve as the primary contact for new Spanish-speaking customers.

Requirements

• At least 2 years of experience in customer onboarding or customer success.
• Native-level fluency in Spanish and professional proficiency in English.
• Ability to manage multiple onboarding projects simultaneously.
• Strong interpersonal skills.
• Excellent communication, presentation, and training skills.
• Ability to adapt to new technologies quickly.
• Strong problem-solving skills.

Benefits

• Competitive pay based on market rates.
• 100% remote work flexibility.
• Stock options in a growing company.
• Values-driven leadership.
• Professional growth opportunities.
• Annual paid leave.
• Country-specific benefits such as health insurance.
• Diverse and dynamic team culture.