Customer Onboarding Specialist - Remote

Overview

As a Customer Onboarding Specialist at Reprise Financial, you will play a crucial role in expediting the final stages of customer loan applications, ensuring a smooth and efficient process for our clients.

In Short

• Conduct timely and accurate review of loan stipulations.
• Communicate consumer loan products effectively.
• Engage customers with proper phone etiquette.
• Understand the Reprise Financial verification process.
• Identify opportunities for process efficiencies.
• Validate identity and analyze proof of income.
• Investigate potential fraud risks.
• Provide exceptional service through daily interactions.
• Maintain knowledge of policies and procedures.
• Perform other duties as assigned by management.

Requirements

• High School Diploma or GED equivalent.
• Two or more years of funding, loan verification or underwriting experience.
• Bilingual (English/Spanish) desirable.
• Excellent communication and customer service skills.
• Passionate about delivering top-notch service.
• Ability to thrive independently and in teams.
• Problem-solving skills for customer success.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) program with a Safe Harbor Match.
• Accrued time off and company holidays.
• 12-week Paid Parental Leave.
• Market-driven salary and bonus opportunities.
• Robust tech package for productivity.