Personal Loan Specialist - Remote

Overview

Reprise Financial is on a mission to simplify the financial journey for our customers, making personal loans accessible and transparent. We leverage technology and a customer-first approach to provide fast, reliable personal loans of up to $25,000, ensuring our clients receive the support they need without hidden fees or complex terms. Our commitment to integrity and clarity allows us to foster trust and empower individuals to take control of their finances.

In Short

• Work independently in a fast-paced remote environment with management and team guidance.
• Effectively multitask and adapt to the demands of the role while ensuring timely and efficient service.
• Handle inbound and outbound phone calls and/or emails through our dialer system.
• Communicate with customers who have started the application process and are seeking additional information/assistance.
• Engage with customers and other departments through multiple technological channels (phone, email, chat, and in-house systems).
• Assess customer needs, explore all options, and introduce different types of loans.
• Build trust relationships, customer loyalty, and satisfaction throughout the application process.
• Help customers through our application processes, including verifying customer information and assisting with document uploads.
• Complete comprehensive sales training, which includes product knowledge and sales tactics.
• Meet and exceed monthly metrics of accountability.

Requirements

• 1-2 years of experience in a call center setting, preferably with a dialer system or handling high volume calls.
• Customer satisfaction orientation and sales competencies.
• Coachable and adaptable, with a willingness to learn and grow in a dynamic environment.
• Excellent communication, customer service, and sales skills/tactics.
• Ability to work in a goal-oriented environment.
• Proficient computer skills.
• Self-motivated and performance oriented.
• Ability to adapt to changing sales scenarios and customer needs.
• Understanding credit bureau reporting.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) program with Safe Harbor Match.
• Accrued time off and company holidays.
• 12-week Paid Parental Leave.
• Market-driven salary and bonus opportunities.
• Robust tech package for productivity.