Customer Advocacy Specialist - Remote

Overview

The Customer Advocacy Specialist is responsible for managing customer complaints and ensuring timely resolution, contributing to a culture of customer-centric service at Reprise Financial.

In Short

• Champion customer advocacy by addressing needs professionally.
• Resolve customer inquiries via written and digital communication.
• Maintain records of customer interactions and resolutions.
• Generate reports on customer complaints for management.
• Collaborate with departments to identify root causes of issues.
• Update fraud tracking systems.
• Follow company policies and procedures.
• Perform other duties as assigned.

Requirements

• 1–3 years of experience in customer service or complaints management.
• Associate degree or equivalent experience required.
• Familiarity with consumer finance regulations is a plus.
• Proficiency in complaint management systems and Microsoft Office.
• Strong written communication skills and attention to detail.
• Excellent problem-solving skills.
• Ability to work independently and collaboratively.
• Strong organizational skills and ability to manage priorities.
• High integrity in handling confidential matters.
• Adaptability to changing needs and environments.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) program with a Safe Harbor Match.
• Accrued time off and floating holidays.
• 12-week Paid Parental Leave.
• Competitive salary and bonus opportunities.
• Robust tech package for productivity.