Customer Advocacy Specialist - Remote

Overview

The Customer Advocacy Specialist role is primarily responsible for complaint intake, complaint management, customer phone calls, and fraud tracking, ensuring timely and effective resolution to customer inquiries and issues.

In Short

• Champion customer advocacy by addressing customer needs professionally.
• Maintain detailed records of customer interactions and issues.
• Collaborate with departments to resolve customer concerns.
• Track and report on fraud activities.
• Adhere to company policies and compliance regulations.
• Provide excellent communication and problem-solving support.
• Utilize complaint management systems effectively.
• Demonstrate strong organizational and multitasking skills.
• Work independently and collaboratively in a team environment.
• Adapt to rapidly changing needs and challenges.

Requirements

• 1-3 years of experience in customer service or advocacy roles.
• AA degree or equivalent experience required.
• Knowledge of consumer finance and banking laws is a plus.
• Proficient in Microsoft Office applications.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and empathy for customers.
• Proactive attitude towards problem-solving.
• Ability to manage competing priorities under deadlines.
• Integrity and confidentiality in handling sensitive information.
• Flexibility to adapt to changing demands.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) program with Safe Harbor Match.
• Accrued time off and company holidays.
• 12-week Paid Parental Leave.
• Market-driven salary and bonus opportunities.
• Robust tech package for productivity.