Systems Administrator - Remote

Overview

As a Systems Administrator at Reprise Financial, you will play a crucial role in managing technical issues within the enterprise environment, providing end user support, and ensuring high levels of customer service.

In Short

• Act as a support point for technical issues in an enterprise environment.
• Provide desktop and end user support, both onsite and remotely.
• Ensure excellent customer service in a collaborative setting.
• Explain technology concepts in a non-technical way.
• Resolve complex issues independently.
• Document incidents and resolutions in ITSM.
• Stage and image computers for new employees.
• Maintain organized equipment records and inventory.
• Apply automation efficiencies through scripting.
• Lead root cause analysis for desktop issues.

Requirements

• Minimum 5 years of experience in systems administration.
• Proficiency with remote imaging and management tools.
• Strong knowledge of Microsoft and Apple operating systems.
• Scripting experience with PowerShell or similar languages.
• Experience with Microsoft Server Operating Systems.
• Familiarity with network administration practices.
• ITIL Certification or knowledge of ITIL Best Practices.
• Bachelor's degree preferred or equivalent work experience.
• Technical certifications like A+, Security+, Network+ are a plus.
• Strong communication skills.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) program with employer match.
• Accrued time off and floating holidays.
• 12-week Paid Parental Leave.
• Market-driven salary and bonus opportunities.
• Robust tech package for productivity.