Personal Injury Intake Specialist - Remote

Overview

Join Voxidea as an Intake Specialist and be the first point of contact for individuals seeking legal assistance in personal injury law. Play a pivotal role in gathering case details, coordinating consultations, and ensuring a compassionate and professional client experience.

In Short

• Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience.
• Collect important information to understand client needs and assess how the firm can help.
• Listen empathetically to individuals and guide them to appropriate resources within or outside the firm.
• Complete legal forms and manage records of customer interactions.
• Schedule and coordinate consultations with legal experts.
• Follow up with clients to ensure their needs are met or provide additional support.
• Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork.

Requirements

• Bilingual skills preferred.
• Detail-oriented and passionate about helping others.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks efficiently.
• Experience in customer service or legal environment is a plus.

Benefits

• Work from home flexibility.
• Opportunities for career advancement.
• Supportive team environment.
• Comprehensive training provided.
• Competitive compensation package.