Intake Specialist - Remote

Overview

As an Intake Specialist, you will be the first point of contact for clients seeking legal services, providing guidance and support to help them navigate their needs.

In Short

• Serve as the first contact for leads through phone or email.
• Collect important information to understand client needs.
• Listen empathetically and guide individuals to appropriate resources.
• Complete legal forms and manage records of customer interactions.
• Schedule and coordinate consultations with legal experts.
• Follow up with clients to ensure their needs are met.
• Handle administrative tasks such as booking appointments.

Requirements

• Bilingual proficiency (Spanish and English).
• Strong communication skills.
• Empathetic listening abilities.
• Experience in customer service or legal environments is a plus.
• Organizational skills for managing schedules and paperwork.

Benefits

• Fully remote work opportunity.
• Flexible scheduling options.
• Opportunity to grow your career from home.
• Work with U.S.-based companies.