Intake Specialist - Remote

Overview

As an Intake Specialist, you will be the first point of contact for clients seeking legal services, providing them with a friendly and supportive experience while managing their needs and scheduling consultations.

In Short

• Serve as the first contact for leads through phone or email.
• Collect important information to understand client needs.
• Listen empathetically and guide clients to appropriate resources.
• Complete legal forms and manage customer interaction records.
• Schedule and coordinate consultations with legal experts.
• Follow up with clients to ensure their needs are met.
• Handle administrative tasks such as booking appointments.

Requirements

• Bilingual in English and Spanish.
• Experience in customer service or contact center roles.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks efficiently.
• Familiarity with legal processes is a plus.

Benefits

• Work from home flexibility.
• Opportunity to make a difference in clients' lives.
• Competitive salary.
• Ongoing training and support.