Customer Onboarding Specialist - Remote

Overview

As a Customer Onboarding Specialist, you will be instrumental in the first stages of our customer’s journey, ensuring a smooth transition for new clients onto our platform.

In Short

• Implement effective onboarding processes for new customers.
• Conduct initial training sessions and demonstrations tailored to customer needs.
• Develop customized onboarding materials and resources in English.
• Maintain clear communication with new customers throughout the onboarding process.
• Collaborate with sales and customer success teams to improve customer satisfaction.
• Monitor and report on the effectiveness of onboarding initiatives.
• Serve as the primary point of contact for new customers during onboarding.
• At least 2 years of experience in customer onboarding or customer success.
• Fluent proficiency in English is mandatory.
• Ability to work North American hours.

Requirements

• Proven ability to manage multiple onboarding projects.
• Strong interpersonal skills.
• Excellent communication and presentation skills.
• Ability to adapt to new technologies.
• Strong problem-solving skills.

Benefits

• Competitive pay based on market rates.
• 100% Remote work flexibility.
• Equity options in a growing company.
• Values-driven leadership.
• Opportunities for professional growth.
• Annual paid leave.
• Geographic specific benefits.
• Dynamic team culture with international colleagues.