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Customer Success Manager - Remote

Posted 5 weeks ago
Customer Service
Full Time
AU

Overview

This role is for a Customer Success Manager at Hostaway, a SaaS startup in the vacation rental industry. As a fully remote position, the candidate must be based in Australia to effectively collaborate with the team and customers.

In Short

  • Drive platform adoption among clients
  • Foster high customer retention rates
  • Handle client escalations effectively
  • Engage regularly with clients for satisfaction
  • Identify upselling and cross-selling opportunities
  • Conduct customer education through webinars and guides
  • Collaborate with sales and product teams
  • Monitor account health and provide insights

Requirements

  • 5-7 years of experience in customer success or account management in SaaS
  • Ability to manage a large portfolio of accounts
  • Proven track record of customer retention performance
  • Native-level English proficiency
  • Strong relationship-building skills
  • Excellent problem-solving abilities

Benefits

  • Competitive compensation based on market rates
  • 100% remote work flexibility
  • Equity options in a growing company
  • Values-driven leadership
  • Professional growth opportunities
  • Annual paid leave aligned with local norms
  • Geographic specific benefits like health insurance
  • Diverse and dynamic team culture
Hostaway logo

Hostaway

Hostaway is a fully remote SaaS startup revolutionizing the vacation rental industry through innovative solutions and strategic partnerships with major platforms like Airbnb, VRBO, and Booking. With a strong focus on customer-centric values, Hostaway is committed to fostering growth, learning, and innovation for its team and clients. As a profitable and expanding company, Hostaway is dedicated to driving market growth and delivering exceptional results, making it an exciting place for motivated individuals to advance their careers.

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