Director of Customer Onboarding - Remote

Overview

The Director of Customer Onboarding owns the vision, effectiveness, and growth of Hostaway’s global onboarding organization, ensuring every customer experiences a seamless journey from signed contract to full activation.

In Short

• Lead and develop the global Customer Onboarding team.
• Build and scale an Enterprise Onboarding team for complex accounts.
• Collaborate cross-functionally with key departments.
• Oversee onboarding projects and customer outcomes.
• Ensure excellent onboarding experiences and customer satisfaction.
• Design and optimize scalable processes.
• 7–10+ years in Customer Onboarding or related fields.
• Proven success in SaaS environments.
• Experience with Salesforce, HubSpot, and similar platforms.
• Data-driven and passionate about continuous improvement.

Requirements

• 7–10+ years in Customer Onboarding, Implementation, or Professional Services, including 3–5+ years leading teams.
• Proven success scaling a customer onboarding or services team in a SaaS environment.
• Experience establishing or growing an enterprise or high-touch onboarding function.
• Background in large-scale, multi-stakeholder system implementations and integrations.
• Experience in short-term rental, hospitality tech, PMS, or travel/tourism strongly preferred.
• Familiarity with Salesforce, HubSpot, Gong, Zendesk, Jira, or similar platforms.
• Ability to engage senior stakeholders.
• Strategic leader with hands-on operational execution strength.
• Data-driven, process-oriented, and passionate about continuous improvement.

Benefits

• Competitive Compensation based on market rates.
• 100% Remote work flexibility.
• Equity options in a fast-growing company.
• Values-Driven Leadership influencing strategic decisions.
• Professional Growth opportunities with career advancement.
• Annual Paid Leave aligned with country norms.
• Geographic Specific Benefits such as Health Insurance.
• Dynamic Team Culture with diverse and international teams.