Customer Onboarding Specialist - Remote

Overview

Spark Shipping is seeking a Customer Onboarding Specialist to guide and train our highest-value clients, ensuring they achieve full setup and success with our platform. The primary goal is to help new customers quickly realize the value of Spark Shipping.

In Short

• Manage onboarding for customers subscribing to our premium plans.
• Conduct both group onboarding sessions and one-on-one training.
• Lead interactive training sessions via webinars and video chats.
• Assist customers with initial setup, configuration, and integration.
• Identify customer needs early and proactively resolve setup hurdles.
• Proactively reach out to high-value customers to ensure continued success.
• Collaborate with Sales and Support to ensure a smooth customer transition.
• Develop and maintain onboarding materials and guides.
• Document onboarding and setup processes to create reusable resources for future clients.
• Share insights and recurring feedback with the product and engineering teams to help improve the onboarding experience.

Requirements

• Experience in customer onboarding or customer success roles.
• Strong communication and presentation skills.
• Ability to manage multiple clients and projects simultaneously.
• Technical proficiency to assist with platform setup and integration.
• Proactive problem-solving skills.
• Experience with webinars and virtual training.
• Ability to create and maintain documentation.
• Team collaboration skills.
• Customer-focused mindset.
• Familiarity with CRM tools is a plus.

Benefits

• Competitive salary.
• Health and wellness benefits.
• Opportunities for professional development.
• Flexible working hours.
• Supportive team environment.
• Remote work options available.
• Paid time off.
• Employee discounts.
• Access to training resources.
• Company events and team-building activities.