Customer Onboarding Specialist - Remote

Overview

The Onboarding Specialist at Canary Technologies plays a critical role in ensuring new hotel clients are successfully set up and activated on Canary products, focusing on implementation and configuration.

In Short

• Own and manage the end-to-end onboarding process for new hotel clients.
• Configure and deploy Canary’s suite of products based on each property's unique operational setup.
• Lead client onboarding calls and training sessions.
• Collaborate with Customer Success Managers for seamless transitions.
• Troubleshoot onboarding issues quickly and effectively.
• Track and manage onboarding milestones.
• Drive product adoption during onboarding.
• Maintain accurate onboarding records.
• Identify opportunities to improve onboarding processes.
• Act as a trusted guide to clients during their first interactions with Canary.

Requirements

• 2+ years of experience in onboarding, implementation, or customer success.
• Strong organizational and project management skills.
• Excellent verbal and written communication skills.
• Comfort using CRMs, task management platforms, Zoom, and Slack.
• Empathy and patience in client interactions.
• Proactive, solutions-focused mindset.
• Ability to work cross-functionally.
• Attention to detail in product setups.
• Experience in hospitality or familiarity with hotel operations (not required).

Benefits

• Opportunity to work with a leading technology in the hospitality sector.
• Engage with top hotel brands and clients.
• Be part of a fast-growing company recognized for innovation.
• Collaborative work environment with cross-functional teams.
• Work remotely with flexible hours.