Customer Onboarding Specialist - Remote

Overview

The Customer Onboarding Specialist at Creative Force is responsible for guiding customers through the integration of the company's software into their operations, ensuring a smooth transition and successful implementation.

In Short

• Join a fast-growing startup focused on creative operations.
• Work remotely with a diverse team across the globe.
• Engage with customers to facilitate their onboarding process.
• Utilize technical knowledge and emotional intelligence to support clients.
• Be proactive in understanding customer needs and expectations.
• Participate in a dynamic work environment that embraces change.
• Enjoy a competitive benefits package including PTO and healthcare.
• Contribute to a vibrant company culture.
• Opportunities for personal and professional growth.
• Engage in company trips and events.

Requirements

• Experience in SaaS onboarding or creative operations.
• Strong technical skills and understanding of software functionality.
• High emotional intelligence and customer engagement skills.
• Proactive approach to anticipating customer needs.
• Ability to thrive in a rapidly changing environment.
• Willingness to learn and leverage AI tools.
• Excellent problem-solving abilities.
• Strong communication skills.
• Team player with a positive attitude.
• Located in the Pacific Time Zone preferred.

Benefits

• Competitive salary and benefits package.
• 4-5 weeks PTO plus paid sick leave and holidays.
• Participation in the Equity Programme.
• Flat organizational structure with open communication.
• Focus on work-life balance.
• Opportunities for skill development and career advancement.
• Vibrant work culture that values collaboration.
• Company events and team-building activities.
• Recognition as a top startup employer.
• Supportive and positive work environment.