Technical Customer Support Specialist - Remote

Overview

As a Technical Customer Support Specialist at ShareCRF, you will help clients succeed with our cloud-based platform designed for managing clinical research data.

In Short

• Work directly with research teams to configure ShareCRF.
• Resolve service-related questions and problems for clients.
• Organize and deliver training sessions to clients.
• Create and review help articles and user documentation.
• Assist the sales department with new studies.
• Identify and analyze technical issues.
• Collect and report client feedback for product improvements.

Requirements

• Strong desire to help others and thrive in customer-facing roles.
• Logical thinking for configuration tasks.
• Experience in clinical research is a plus but not essential.

Benefits

• 100% remote work with flexible hours.
• Top-notch equipment provided for comfortable work.
• Independence and responsibility in managing tasks.
• Join a world-class team making a difference in people's lives.