Technical Customer Support Specialist - Remote

Posted 13 weeks ago

Customer Service

Full Time

Worldwide

Overview

As a Technical Customer Support Specialist at ShareCRF, you will help clients succeed with our cloud-based platform designed for managing clinical research data.

In Short

Work directly with research teams to configure ShareCRF.
Resolve service-related questions and problems for clients.
Organize and deliver training sessions to clients.
Create and review help articles and user documentation.
Assist the sales department with new studies.
Identify and analyze technical issues.
Collect and report client feedback for product improvements.

Requirements

Strong desire to help others and thrive in customer-facing roles.
Logical thinking for configuration tasks.
Experience in clinical research is a plus but not essential.

Benefits

100% remote work with flexible hours.
Top-notch equipment provided for comfortable work.
Independence and responsibility in managing tasks.
Join a world-class team making a difference in people's lives.

ShareCRF

ShareCRF is an innovative company focused on transforming the management of data in clinical research through its cutting-edge software solutions. With a commitment to tackling complex challenges, ShareCRF fosters a collaborative and flexible work environment that encourages open communication and the sharing of ideas. The company operates on a fully remote basis, offering employees the autonomy to work from anywhere while contributing to impactful projects that aim to improve people's lives. ShareCRF values professional growth and learning, making it an exciting place for those who are curious and eager to take on new challenges.

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