Technical Customer Support Specialist - Remote

Overview

We’re looking for a proactive and customer-focused Customer Support Specialist to serve as the first point of contact for our clients, delivering a best-in-class support experience in the healthcare sector.

In Short

• Manage the customer service queue to ensure service level agreements (SLAs) are consistently met
• Resolve customer inquiries, issues, and requests in a timely and effective manner
• Test new solutions and software updates for quality assurance and usability
• Facilitate smooth handoffs and escalations between the Services and Software Development teams
• Act as a subject matter expert (SME) on company products and services
• Build and maintain strong, lasting customer relationships
• Accurately manage and update customer cases in Salesforce.com
• Review and manage KPI dashboards in Salesforce.com to monitor team performance and identify improvement opportunities
• Work with a proactive mindset and strong sense of urgency

Requirements

• Bachelor’s degree required (Business, Communication/Marketing, IT, CS, other technical degrees preferred)
• Strong interpersonal skills and a commitment to excellent customer service
• Proven ability to multitask and stay organized in a fast-paced environment
• Comfortable working both independently and collaboratively across teams
• Demonstrated problem-solving skills with a proactive, solutions-oriented mindset
• High attention to detail and accuracy
• Excellent written and verbal communication skills
• Positive, adaptable attitude with the ability to maintain professionalism under pressure

Benefits

• Collaborative and innovative work environment
• Opportunity to impact healthcare quality and efficiency
• Supportive training and development programs
• Access to advanced analytics and technology solutions
• Inclusive and diverse workplace culture