Technical Customer Support Specialist - Remote

Overview

As a Technical Customer Support Specialist at ArborMetrix, you will be the first point of contact for clients, ensuring a high-quality support experience while managing customer inquiries and coordinating with various teams.

In Short

• Manage the customer service queue to meet SLAs
• Resolve customer inquiries and issues effectively
• Test new solutions for quality assurance
• Facilitate handoffs between Services and Software Development teams
• Act as a subject matter expert on company products
• Build and maintain customer relationships
• Manage customer cases in Salesforce.com
• Monitor team performance using KPI dashboards
• Work with a proactive mindset

Requirements

• Bachelor’s degree or 2-5 years of relevant experience
• Strong interpersonal and customer service skills
• Ability to multitask in a fast-paced environment
• Comfortable working independently and collaboratively
• Demonstrated problem-solving skills
• High attention to detail
• Excellent written and verbal communication skills
• Positive attitude under pressure

Benefits

• Entrepreneurial team environment
• Opportunities for creativity and innovation
• Continuous improvement of the platform
• Equal opportunity employer