Technical Customer Support Specialist - Remote

Overview

Are you ready to kickstart your career in Technical Support? If you love working with ambitious people and achieving ambitious goals, then we want you as our Support Specialist at Lumiform!

In Short

• You are the first point of contact for our users via chat, email, and phone.
• You analyze and solve technical problems of our Lumiform software – patiently, empathetically, and efficiently.
• You help users maximize the potential of Lumiform by explaining features and sharing best practices.
• You work closely with our product and development teams to resolve complex technical issues.
• In close collaboration with our development team, you support the continuous improvement of our products and infrastructure.
• You stay updated on new features and product updates.
• You gather structured user feedback and actively contribute to improving the user experience.
• You manage support tickets and provide first and second-line support.

Requirements

• You speak very good German and very good English – both written and spoken.
• You have experience in technical support, customer service, or a similar role.
• You are tech-savvy and learn new tools and systems quickly.
• You possess strong communication skills and patience when dealing with users.
• You work in a structured, solution-oriented, and independent manner.
• Plus: You have some experience in software testing.

Benefits

• 100% remote work possible.
• Flexible working hours.
• If you work from Berlin: A beautiful and bright office in the heart of Berlin with fresh fruit, free drinks, good coffee, and many cafés and restaurants nearby.
• Annual meeting in Berlin for a week (“The Lumi-Week”) with all employees, featuring workshops, team events, drinks, delicious food, and great conversations.
• Fun team events and “Friyay” drinks.
• We care about your personal and professional development. You receive an annual learning budget for books, courses, conferences, etc.; some hours per week are reserved for learning new skills.
• Get a discount on an Urban Sports Club or Circula membership.
• Be part of a team with over 10 nationalities and diverse backgrounds. We ensure you have regular contact with everyone and stay updated on the company's progress.
• You will have a significant impact on our rapidly growing user base.