Technical Customer Support Specialist - Remote

Overview

SalesRabbit is seeking a talented Technical Customer Support Specialist to join our team, where you will be the go-to problem solver for clients, resolving support tickets and collaborating with other departments to enhance the customer experience.

In Short

• Join a leading field sales management platform.
• Resolve phone, email, and chat support tickets.
• Collaborate with various departments to improve customer experience.
• Work in a hybrid/in-office environment in Lehi, Utah.
• Help clients succeed in field sales.
• Emphasize technical proficiency with applications.
• Foster a fun and collaborative work culture.
• Enjoy competitive pay and benefits.
• Participate in a high-growth SaaS environment.
• Be a key player in client success.

Requirements

• Technical proficiency with iOS, Android, and web applications.
• Experience in technical support or a help desk environment.
• Strong problem-solving skills.
• Excellent communication skills.
• Attention to detail and team spirit.
• Empathy and patience for users of all technical levels.
• Ability to thrive in a fast-paced environment.
• Willingness to help and collaborate.
• Fun personality to foster a positive work environment.
• Bonus points for sales industry experience.

Benefits

• 10 paid holidays.
• 20 days of PTO.
• Medical, vision, dental, and life insurance.
• 401(k) matching up to 4% of salary.
• Company phone plan for employees and dependents.
• Weekly catered lunches at HQ.
• Fully stocked break room.
• Corporate passes.
• Women’s group.