Technical Customer Support Specialist - Remote

Overview

We’re looking for a Technical Customer Support Specialist to deliver timely and effective guidance to our customers. You will serve as the voice of our clients, advocating for their needs and ensuring their feedback shapes our product and services.

In Short

• Being a product expert who provides top-notch customer support and comes up with efficient solutions for any issue;
• Educating new customers about the product and services;
• Responding to clients' queries via chats, emails, video conferences and phone calls;
• Analyzing support cases and escalating them to the responsible teams when needed.

Requirements

• 2+ years of experience in B2B client-facing roles;
• Proficiency in written and spoken English (C1);
• Experience working with Intercom and Zendesk;
• Deep analytical thinking with root cause analysis abilities;
• Tech savvy, detail-oriented approach and excellent problem-solving skills;
• Professional and empathetic communication.

Benefits

• Fully remote, EST working hours;
• Competitive compensation in USD;
• Friendly management interested in long-term collaboration, ownership-based culture;
• Opportunity to work with international companies in various industries;
• Flexible paid time-off policy.