Technical Customer Support Specialist - Remote

Overview

We are looking for a dedicated, resourceful, and friendly Technical Customer Support Specialist to join our team. We are a small team and need a self-starter, and highly motivated person to learn all the ins and outs of Parent™. What we need you to come with is a positive attitude, a love for customers, and a willingness to learn. If this describes you, we invite you to grow your career in an innovative, fast-paced, and exciting company that is revolutionizing childcare management across the globe.

In Short

• Fully understand the current and future Parent™ system.
• Act as liaison between customers and the technical team.
• Increase interaction with current customers.
• Respond to customer inquiries via phone, email, or chat in a timely manner.
• Create, manage, and follow up on customer tickets until they are resolved.
• Record all activities using our current CRM to enhance visibility.
• Follow the current internal customer success process and improve on it.

Requirements

• Relevant Bachelor’s Degree.
• 2- 4 years of experience in technical customer support.
• Fluent in English.
• Excellent written and verbal communication skills.
• Strong organizational skills.
• To operate within the Canadian time zone.

Benefits

• Be a key part of an exciting international growth journey.
• Attractive USD salary.
• Remote job.
• Health insurance.
• Professional development.