Technical Customer Support Specialist - Remote

Overview

Join Simbe Robotics as a Technical Customer Support Specialist, where you will support international customers with robotic solutions while contributing to process improvements.

In Short

• Act as the primary technical support contact for international customers.
• Design and implement tools and automation to enhance customer support efficiency.
• Lead technical onboarding for new customers.
• Collaborate with cross-functional teams to resolve complex issues.
• Collect customer feedback to drive internal improvements.
• Maintain documentation in Jira and Salesforce.
• Perform data analysis to uncover patterns or anomalies.
• Experience in technical troubleshooting and customer support.
• Willingness to travel internationally as needed.
• EU-based location strongly preferred.

Requirements

• Bachelor's degree in Engineering, Computer Science, or related field.
• 4–6 years of experience in technical support or engineering roles.
• Strong hands-on experience in technical troubleshooting.
• Proficiency with command line tools and structured data analysis.
• Experience with Jira, Salesforce, or equivalent systems.
• Outstanding verbal and written communication skills.
• Experience supporting BPO processes is a plus.
• Interest in AI workflows or emerging support tools is a plus.
• Comfort with visual data outputs for system validation.
• Deep customer empathy and ability to balance urgency and quality.

Benefits

• Work at the forefront of retail innovation with cutting-edge technologies.
• Be part of a dynamic and inclusive culture.
• Opportunity to reshape the future of retail.
• Contribute to improving client operations and customer service.
• Join a team passionate about technology and customer satisfaction.