Technical Customer Support Specialist - Remote

Overview

As a Technical Customer Support Specialist at Lodgify, you will provide technical support and troubleshooting for our vacation rental management software, ensuring high customer satisfaction.

In Short

• Join a fast-growing company leading the vacation rental industry.
• Work fully remote from any location in Latin America or the Caribbean.
• Become an expert in Lodgify software to assist customers.
• Proactively troubleshoot complex technical issues.
• Provide guidance on connection types and integrations.
• Respond to customer requests via email, tickets, or chats.
• Deliver excellent customer service to ensure satisfaction.
• Maintain strong client relationships through various support channels.
• Report customer feedback to relevant teams.
• Availability to work on weekends is required.

Requirements

• Experience in technical customer support or a similar role.
• Strong verbal and written communication skills in English.
• Attention to detail and strong logical thinking.
• Ability to work independently in a fast-paced environment.
• Experience with CRM tools like Zendesk, Intercom, or Freshdesk.
• Positive attitude and strong sense of responsibility.
• Eagerness to learn about technology.
• Familiarity with major OTAs is a plus.

Benefits

• Opportunity to work in a dynamic and innovative environment.
• Be part of an international team with diverse nationalities.
• Flexible working conditions.
• Potential for career growth within the company.
• Engage in a meaningful role in the vacation rental industry.