Technical Customer Support Specialist - Remote

Overview

This role involves providing technical support for Motorola Solutions software and services in the public safety sector, requiring flexibility for nights, weekends, and holidays.

In Short

• Support and configure hardware and software for customer implementations.
• Provide technical support via phone, email, and ticketing systems.
• Work with the Escalations Team and interact with Engineering and Development teams.
• Participate in on-call duties for off-hour issues.
• 3+ years of Technical Customer Support experience required.
• 2+ years of experience with Public Safety Applications, especially CAD.
• Technical knowledge of MS SQL Server and Windows Server environments.
• Ability to troubleshoot hardware and networking issues.
• Professional representation of the company is essential.
• Must pass background checks based on local and Federal standards.

Requirements

• In-depth knowledge of Windows Applications, Servers, and SQL Database environments.
• Basic understanding of Network and Infrastructure.
• Experience with Firewalls and routers preferred.
• Ability to troubleshoot application system issues.
• Previous knowledge of the PremierOne Application Suite is a plus.

Benefits

• Incentive Bonus Plans.
• Medical, Dental, and Vision benefits.
• 401K plan.
• 10 Paid Holidays.
• Generous Paid Time Off Packages.
• Employee Stock Purchase Plan.
• Paid Parental & Family Leave.
• And more!