Remote Associate Customer Support Manager - Southeast Region

Overview

The Associate Customer Support Manager (aCSM) plays a crucial role in managing customer contracts and ensuring satisfaction for Motorola's Public Safety customers.

In Short

• Manage Managed and Support Services business for assigned customer contracts.
• Ensure customer satisfaction through effective service delivery.
• Act as a single point of contact for customer management.
• Engage in case management to ensure proper service delivery.
• Manage subcontractors and service quality issues.
• Assist in contract renewals and service scope management.
• Participate in revenue forecasting and growth goals.
• Work closely with various teams for smooth service transitions.
• Identify areas for improvement in service quality.
• Travel under 25% within the assigned territory.

Requirements

• Must reside in Tennessee.
• 2+ years of experience in customer service or related fields.
• Legal authorization to work in the U.S. indefinitely.
• Ability to obtain necessary security clearance.
• Strong communication and relationship management skills.
• Experience in contract management and service delivery.
• Familiarity with public safety services is a plus.
• Proficient in managing customer expectations and service agreements.
• Ability to work collaboratively with internal and external stakeholders.
• Travel flexibility within the assigned territory.

Benefits

• Incentive Bonus Plans.
• Medical, Dental, and Vision benefits.
• 401K with Company Match.
• Generous Paid Time Off Packages.
• Employee Stock Purchase Plan.
• Paid Parental & Family Leave.
• 10 Paid Holidays.
• Inclusive work environment.
• Opportunities for professional development.
• Community-focused culture.