Remote Customer Support Manager

Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Support Manager. In this role, you will be responsible for providing exceptional customer service and support, while also handling account receivables and collections from delinquent clients.

In Short

• Respond promptly to customer inquiries via phone, email, or live chat.
• Assist customers in troubleshooting product or service-related issues.
• Ensure timely and effective resolution of customer complaints.
• Monitor and manage accounts receivables and invoicing.
• Follow up with customers regarding outstanding payments.
• Build and maintain strong relationships with clients.
• Collaborate with cross-functional teams to address customer needs.
• Utilize collection software to track and document activities.
• Maintain a high level of product knowledge.
• Proficiency in using customer support software and tools.

Requirements

• High school diploma or equivalent; bachelor's degree preferred.
• Previous experience in customer support or a related field.
• Strong communication skills, both written and verbal.
• Excellent problem-solving and decision-making abilities.
• Proficiency in customer support software.
• Familiarity with accounting principles is a plus.
• Ability to work independently and in a team-oriented environment.
• Exceptional time management and organizational skills.

Benefits

• Competitive compensation and benefits packages.
• Opportunities for growth and development.
• Dynamic work environment.
• Passionate team focused on customer service.