Customer Support Manager - Remote

Overview

With Sonia, doctors are successful doctors. We develop and implement AI-powered solutions that simplify the daily work of doctors, improve patient care, and make health systems more efficient. If you are intrinsically motivated, like to take responsibility, and value meaningful work, then become part of our mission to revolutionize healthcare.

In Short

• Provide consulting and support to customers via email and phone
• Support onboarding and successful entry for new practices
• Independently handle technical inquiries and support cases
• Collaborate with product and tech teams on complex issues
• Analyze and structure customer feedback for further action
• Maintain customer data and processes in HubSpot

Requirements

• Fluent in German and good English for communication with medical professionals
• Completed degree (flexible field of study)
• At least 3 years of experience in Customer Success, ideally in a SaaS environment
• Preferred: Experience in the medical or dental field
• Technical affinity and interest in understanding system logic
• Experience with tools like HubSpot, Stripe, Demodesk is a plus
• Ability to work independently, structured, and solution-oriented
• Strong communication skills, openness, and a proactive mindset

Benefits

• High flexibility
• 30 days of vacation
• Competitive salary that matches your skills
• Flat hierarchies, a lot of responsibility, and room for your own ideas
• A meaningful task with real impact in healthcare