Remote Customer Support Manager

Overview

Rowan Energy Norway is seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Support Manager, responsible for providing exceptional customer service and support while handling account receivables and collections.

In Short

• Respond to customer inquiries via phone, email, or live chat.
• Assist customers in troubleshooting product or service-related issues.
• Ensure timely resolution of customer complaints.
• Monitor and manage accounts receivables.
• Follow up with customers regarding outstanding payments.
• Build and maintain strong relationships with clients.
• Collaborate with cross-functional teams to improve customer experience.
• Utilize customer support software and tools.
• Proficiency in accounting principles is a plus.
• Exceptional time management and organizational skills.

Requirements

• High school diploma or equivalent; bachelor's degree preferred.
• Previous experience in customer support or a related field.
• Strong written and verbal communication skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in using customer support software.
• Ability to work independently and in a team-oriented environment.
• Attention to detail.

Benefits

• Competitive compensation and benefits packages.
• Opportunities for growth and development.
• Dynamic work environment.