Federal DoD Customer Support Manager - Remote

Overview

The Federal DoD Customer Support Manager at Motorola Solutions is responsible for ensuring customer satisfaction and managing service contracts for Department of Defense accounts, while identifying new sales opportunities.

In Short

• Manage Federal Government Land Mobile Radio service contracts.
• Ensure customer satisfaction and identify new sales opportunities.
• Develop key relationships and grow managed service product sales.
• Collaborate with Sales Account Management and service teams.
• Responsible for achieving P&L goals and service billings.
• Market Motorola service capabilities to various accounts.
• Provide support across multiple time zones.
• Utilize Excel for tracking project revenue and margins.
• Travel required 25% - 50% of the time.
• Must be a US Citizen with eligibility for government clearance.

Requirements

• Bachelor's Degree or 5+ years in LMR or related fields.
• Experience with large Government customers.
• Knowledge of Motorola RF systems is a plus.
• Proficiency in Microsoft business software.
• Experience with Oracle and Salesforce applications.
• Strong sales skills and ability to form customer relationships.
• Experience with US Federal Government contracts is preferred.
• Ability to travel as required.

Benefits

• Incentive Bonus Plans.
• Medical, Dental, Vision benefits.
• 401K with Company Match.
• 10 Paid Holidays.
• Generous Paid Time Off Packages.
• Employee Stock Purchase Plan.
• Paid Parental & Family Leave.
• Inclusive and accessible recruiting experience.