Customer Support Manager - Remote

Overview

The easybill GmbH has been a leader in cloud-based invoicing software for over 18 years, aiming to provide efficient solutions to small and medium-sized enterprises (SMEs) to optimize their financial processes.

In Short

• Support customers via phone and electronically with application questions and technical issues.
• Analyze incoming error reports in close collaboration with customers and document solutions in Zendesk.
• Prioritize and classify incoming error reports to ensure timely resolution of urgent issues.
• Create and maintain customer data, ensuring all information is up-to-date.

Requirements

• Completed training in IT or business-related fields or comparable qualifications.
• High affinity for the internet and problem-solving skills.
• Positive, confident, and friendly demeanor with customers and colleagues.
• Ability to work structured, independently, and responsibly in a nice team.
• Demonstrated social competence and initiative, maintaining composure in stressful situations.
• Professional written and verbal communication skills in German (preferably also in English).

Benefits

• Remote-first team with no location binding.
• Opportunity to work from a rented villa in Mallorca for workation.
• Flexible working environment based on trust and responsibility.
• Chance to contribute to company strategy and culture.
• Engaged team with opportunities to work on innovative solutions.
• Attractive compensation packages and development opportunities.
• Regular team events and training offers.
• 30 days of annual vacation and a permanent employment contract.