Customer Support Manager - Remote

Overview

SKELAR is a venture builder that creates international product IT companies according to the rules of the venture investment world. Together with our co-founders, we assemble strong teams to launch tech businesses and win in global markets.

In Short

• Implementation of ideas and proposals from day one.
• Care for physical and mental health: paid sick leave and 18 days of paid vacation per year.
• Salary review immediately after the probation period and every six months.
• Communication with users via chats and emails regarding our websites and services.
• Transfer complex requests to other departments.
• 30-minute break and Slack Huddle for team interaction.
• Develop professional skills through training and lectures for career advancement.
• Encouragement to speak about problems and propose solutions.
• Desire to learn and grow in the IT field.
• Knowledge of Chinese (HSK 4) or Spanish (B2) is a plus.

Requirements

• English (B2+) is a must.
• Experience in customer service via email, chat, and/or in-person.
• Initiative and organizational skills.
• Willingness to learn and develop in the IT sector.
• Ability to take responsibility for achievements and failures.

Benefits

• Implementation of your ideas from the first day.
• Paid sick leave and vacation days.
• Opportunities for salary reviews every six months.
• Supportive team environment.
• Professional development opportunities.