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Customer Support Manager - Remote

Posted 2 days ago
Customer Service
Full Time
USA

Overview

As GC AI’s first Customer Support Manager, you’ll be building our support function from the ground up, defining systems and processes to ensure every customer interaction reflects the speed, quality, and care we’re known for.

In Short

  • Lead and develop a customer support team.
  • Define support processes and workflows.
  • Track key support metrics and implement improvements.
  • Collaborate with Product and Engineering teams.
  • Design customer knowledge base and self-service resources.
  • Drive continuous improvement in customer support.
  • Be the voice of the customer in product discussions.
  • Transform customer feedback into actionable insights.
  • Foster a culture of customer obsession.
  • Shape the future of customer support at GC AI.

Requirements

  • 2+ years managing a customer support team in a startup.
  • 4+ years in a customer support role.
  • Strong problem-solving and organizational skills.
  • Excellent communication skills.
  • Deep customer obsession and passion for experiences.
  • Ability to thrive in a fast-paced environment.
  • Commitment to continuous improvement.

Benefits

  • Competitive salary, equity, and healthcare.
  • Hybrid work environment.
  • Mentorship and learning opportunities.
  • Clear growth path in an expanding company.
  • Exposure to cutting-edge technologies.

G.C.A

General Counsel Ai

General Counsel Ai (GC AI) is an innovative AI platform designed specifically for in-house lawyers, aiming to enhance their productivity and efficiency by leveraging advanced language models. With a focus on providing rapid and high-quality legal advice, GC AI has quickly gained traction, boasting a remarkable 95% customer retention rate and a Net Promoter Score (NPS) of 75. The company has experienced significant growth, expanding its customer base from zero to over 500 legal teams within a year and achieving a threefold increase in annual recurring revenue (ARR) in just four months. Backed by prominent investors, GC AI is a dynamic startup that fosters a collaborative environment among a diverse team of legal professionals, engineers, and sales experts, all dedicated to reshaping the future of legal work.

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