Customer Support Manager - Remote

Overview

As a Customer Support Manager at Seven Senders, you will play a crucial role in managing customer inquiries and enhancing customer satisfaction while working in a flexible and hybrid environment.

In Short

• Manage and direct customer inquiries and expectations.
• Handle package claims comprehensively, from customer notification to payout.
• Work closely with our insurance partner to ensure smooth claim processing.
• Collaborate cross-functionally to resolve complex escalations.
• Support the onboarding of new customers through training and guidance.

Requirements

• Completed vocational training or a university degree.
• Experience or interest in ticket handling and customer support in a B2B setting.
• Proficient in standard MS Office applications.
• Good communication skills in German (B2+) and English (C1+).
• Knowledge of the logistics industry is a plus.

Benefits

• Flexible & Hybrid Work model.
• Company lunches twice per month.
• Corporate benefits platform.
• German & English language courses.
• Climate-neutral initiatives and a vibrant workplace culture.