Customer Support Manager - Remote

Overview

As GC AI’s first Customer Support Manager, you’ll be building our support function from the ground up. This role is crucial for defining the systems, processes, and culture that ensure every customer interaction reflects the speed, quality, and care we’re known for.

In Short

• Build the support function from the ground up
• Define systems and processes for customer support
• Partner with Product and Engineering to improve customer experience
• Manage and grow the support team
• Track and report on key support metrics
• Create a customer knowledge base and self-service resources
• Drive continuous improvement in customer support
• Ensure customer feedback shapes product decisions
• Foster a culture of customer obsession
• Shape the future of a rapidly growing startup

Requirements

• 2+ years of experience managing a customer support team
• 4+ years in a customer support role
• Strong track record of building customer support processes
• Excellent problem-solving and communication skills
• Deep customer-obsession and passion for outstanding experiences
• Ability to thrive in a fast-paced environment
• Commitment to continuous improvement

Benefits

• Competitive salary, equity, and healthcare
• Hybrid work environment with remote-friendly roles
• High-energy, joyful team environment
• Mentorship and learning opportunities
• Clear path for growth in an expanding company