Manager, Customer Support - Remote

Overview

As the Support Manager at Centric Software, you will drive operational excellence within the EMEA customer support organization, focusing on customer satisfaction and team performance.

In Short

• Manage day-to-day operations of the customer support team.
• Champion customer-centric philosophy.
• Monitor customer satisfaction and respond to concerns.
• Lead, mentor, and manage the local support team.
• Implement best practices for escalations and problem solving.
• Conduct training and enablement sessions.
• Review and refine support processes regularly.
• Collaborate with cross-functional stakeholders.
• Document and standardize operational processes.
• Drive strategic initiatives for improvement.

Requirements

• Bachelor's degree in a relevant field.
• 5+ years of experience in customer support operations.
• Fluent in French.
• Hands-on experience with Jira Service Desk and Confluence.
• Strong analytical and communication skills.
• Ability to manage multiple projects.
• Data-driven decision-making skills.
• Customer-focused mindset.
• Collaborative and adaptable approach.
• Proven ability to enforce operational processes.

Benefits

• Competitive salary and benefits.
• High degree of responsibility and opportunities.
• Work with a dedicated international team.
• Remote work environment with flexibility.
• Varied and challenging work to grow your skills.