Customer Support Manager - Remote

Overview

Runwise is looking for a Customer Support Manager who is highly motivated, results-oriented and focused on business growth opportunities. The role involves working closely with a variety of property companies to help them effectively manage their heating systems in an energy-efficient way.

In Short

• Answering live phone calls via our 24/7 support line
• Real-time troubleshooting of customer reported issues
• Remote monitoring and analysis of multifamily and commercial heating systems
• Making settings adjustments as needed to reduce fuel consumption
• Conducting remote quality checks after installations
• Building long-term relationships with customers
• Adapting to quickly changing situations
• Teaching customers about complex systems in simpler terms
• Working hard during peak seasons
• Passionate about real estate and energy efficiency

Requirements

• 1-2 years of direct customer management experience
• Excellent social and communication skills
• Ability to diagnose and troubleshoot problems efficiently
• Adaptability to changing situations
• Willingness to work longer hours during peak season

Benefits

• Medical, dental, and vision insurance
• HSA & FSA options
• Paid Parental Leave
• Flexible PTO
• 401K
• Company-paid life insurance
• Free in-office lunch on Wednesdays
• Hybrid work environment
• Monthly L&D Series