Customer Support Manager - Remote

Posted 5 days ago

Customer Service

Full Time

£35,000 - £50,000/year

Fast-paced Environment

Teamwork

Overview

The Customer Support Manager will play a critical role in supporting our customers via chat and email, using both empathy and technical skills to address customer issues.

In Short

Handle requests via Zendesk and internal tools.
Address time-sensitive issues using data.
Develop expertise in Focal’s processes and systems.
Demonstrate effective communication skills.
Provide light weekend coverage (2-4 hours per day).

Requirements

At least 2 years of experience troubleshooting customer issues remotely.
Effective written communication skills.
Above average technical skills.
Experience in a fast-paced customer service role.
Experience using ZenDesk, Jira, and similar platforms.
Customer-centric mentality.
Self-starter that works well in a team environment.

Benefits

Competitive Salary & Attractive Stock.
Generous Paid Time Off.
Pension.
Sick Leave.
Parental Leave.
Learning and Development Budget.

Focal Systems

Focal Systems is a leading Silicon Valley-based startup specializing in retail AI solutions, dedicated to automating and optimizing brick-and-mortar retail through deep learning and computer vision technologies. The company has experienced rapid growth, doubling in size annually since its inception, and has successfully deployed its solutions at scale with top global retailers. Focal Systems is committed to building a strong, enduring company and seeks innovative and passionate individuals to join its mission of expanding the use of deep learning in the retail sector.

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