Retail Consultant - Remote

Overview

Focal Systems is seeking a results-driven Retail Consultant to join our Customer Success Organization, ensuring our retail partners receive exceptional support and maximize their return on investment.

In Short

• Full-time, salaried position in retail technology.
• Location: New York/New Jersey with travel to customer sites.
• Salary range of $110,000 to $160,000 plus stock options.
• Focus on customer onboarding and engagement.
• Drive change management and customer satisfaction.
• Act as a strategic advisor to customers.
• Monitor and analyze customer performance.
• Collaborate across teams to enhance customer outcomes.
• Work with leading retailers and tackle complex challenges.
• Be part of a mission-driven company revolutionizing retail.

Requirements

• Bachelor's degree or equivalent experience.
• Mid or senior-level experience in the retail sector, ideally in grocery.
• 5+ years in a retail technology client-facing role.
• Exceptional communication and interpersonal skills.
• Strategic thinking and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to travel to stores as required.

Benefits

• Competitive salary and attractive stock options.
• Generous paid time off.
• Parental leave.
• Learning and development budget.