Customer Support Manager - Remote

Overview

The Onepage GmbH is a SaaS company focused on enabling the easy creation of modern, fast, and conversion-strong websites and landing pages for every entrepreneur.

In Short

• Handle various customer inquiries including cancellations, technical issues, and software function questions.
• Collaborate closely with the IT team to effectively resolve customer technical issues using the ticket software Linear.
• Actively participate in improving internal processes and contribute ideas for optimization.
• Take responsibility for smaller internal projects and ensure their successful implementation.

Requirements

• Experience in customer service with a professional and solution-oriented communication style.
• Basic technical understanding to assist customers in solving technical problems, ideally with experience in website creation and website builders.
• Familiarity with various software applications (e.g., Intercom, Stripe, Linear).
• Excellent verbal and written communication skills in German and English.
• Ability to work well in a team and collaborate closely with the IT team and other departments.
• Proactive problem-solving skills, able to remain calm and efficient in stressful situations.

Benefits

• Long-term perspective in a modern, innovative company.
• Remote-first work model providing maximum flexibility and high work-life balance.
• Flat hierarchies and short decision-making paths.
• Health program to support employee well-being.
• Sustainable employee discounts through FutureBens in various categories.
• Continuous training and development opportunities.
• A dynamic team with a friendly atmosphere and a strong sense of appreciation.
• Involvement in company processes and the opportunity to actively contribute.
• Chance to work on an innovative software solution with significant growth potential.