Customer Support Manager - Remote

Overview

The Customer Support Manager will lead a global Support team at GRID, ensuring quality and timeliness of live esports data flows while fostering a culture of collaboration and excellence.

In Short

• Lead a remote international support team.
• Improve customer experience through effective management.
• Ensure timely and accurate support operations.
• Drive performance management and employee development.
• Implement processes for operational efficiency.
• Manage customer escalations and critical issues.
• Provide regular performance reports.
• Foster a collaborative team culture.
• Adapt to a fast-paced startup environment.
• Work flexible hours from Sunday to Thursday.

Requirements

• Experience managing remote international teams.
• Customer-centric service mindset.
• Excellent problem-solving skills.
• Strong communication and collaboration abilities.
• Ability to thrive in a startup environment.
• Knowledge of competitive gaming and esports titles is a plus.

Benefits

• Opportunity to lead a dynamic support team.
• Work in a fast-paced esports industry.
• Flexible working hours.
• Collaborative and inclusive work culture.
• Professional development opportunities.