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Customer Support Manager - Remote

Posted 3 days ago
Customer Service
Full Time
Worldwide
$1,100 - $1,500 USD/month

Overview

This position is for a Customer Support Manager, focusing on providing excellent technical support to clients in both English and French while working remotely.

In Short

  • Provide live chat support in English and French.
  • Conduct customer training in both languages.
  • Help reduce churn and identify upsell opportunities.
  • Collaborate to improve knowledge bases and internal processes.
  • Manage customer inquiries independently.
  • Work proactively in a startup environment.

Requirements

  • 4+ years in B2B software support or Customer Success.
  • 2+ years in live chat support.
  • Fluent in English and French.
  • Ability to work independently.
  • Strong communication and problem-solving skills.

Benefits

  • 100% remote work with flexibility.
  • Full-time (40 hours per week).
  • $1,100 - $1,500 USD per month.
  • 18 vacation days + public holidays.
  • Opportunity to grow within a SaaS startup.
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Jobgether

Jobgether is a global platform dedicated to connecting job seekers with fully remote job opportunities. The company focuses on matching candidates to roles where they are most likely to succeed, providing valuable feedback on applications to enhance the job search experience. Jobgether aims to eliminate common frustrations in the job market, such as application black holes and recruiter ghosting, by offering a supportive and transparent approach to remote employment.

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