Scaled Customer Success Associate - US Remote

Overview

The Scaled Customer Success Associate will work with Public Safety clients to maximize their usage and satisfaction with Motorola's CommandCenter Software products, ensuring effective adoption and support for agencies.

In Short

• Full-time role focused on customer success in the public safety sector.
• Manage a high-volume portfolio of clients.
• Utilize data analytics to monitor customer health and engagement.
• Develop self-service resources and content for users.
• Engage with clients through digital outreach campaigns.
• Build relationships with agencies to understand their needs.
• Support the adoption of technology to enhance community safety.
• Collaborate with cross-functional teams to ensure customer satisfaction.
• Adapt to new challenges and prioritize tasks effectively.
• Participate in a culture focused on safety and community service.

Requirements

• 3+ years of experience in customer-facing roles.
• Strong communication skills, especially in writing.
• Experience with Salesforce and Gainsight preferred.
• Ability to learn complex software quickly.
• Strong time management and prioritization skills.
• Commitment to understanding public safety best practices.
• Ability to build relationships in cross-functional environments.
• Adaptability to new situations and challenges.
• Must pass a background check.
• High school diploma or Bachelor’s degree required.

Benefits

• Incentive Bonus Plans.
• Medical, Dental, and Vision benefits.
• 401K with Company Match.
• 10 Paid Holidays.
• Generous Paid Time Off Packages.
• Employee Stock Purchase Plan.
• Paid Parental & Family Leave.
• Inclusive workplace and culture.
• Opportunities for professional development.
• Support for candidates with disabilities.