Customer Success Associate - Remote

Overview

At Precision Medicine, we are revolutionizing healthcare! Our mission is to empower the evolution of modern medicine by providing accessible, personalized, and efficient healthcare solutions. Join our dynamic team where your expertise matters, your ideas are valued, and your background helps shape the future of patient care. We celebrate diverse perspectives and foster an environment where you can thrive, innovate, and make a meaningful impact on patients’ lives.

In Short

• Respond to client inquiries and provide timely updates on prescription status
• Monitor prescription workflows and proactively flag delays or discrepancies
• Assist with reshipments and coordinate issue resolution with internal teams
• Maintain and update daily reports as directed by Customer Success Managers
• Provide administrative support to improve operational efficiency
• Communicate clearly and professionally with clients in a HIPAA-compliant system
• Investigate and resolve client concerns in a timely and professional manner
• Identify recurring issues or trends and escalate for process improvement
• Stay up to date on company products, services, and policies

Requirements

• 1+ years of experience in customer service, administrative support, or healthcare setting
• Strong communication and interpersonal skills
• Excellent attention to detail and organizational abilities
• Comfortable working in a fast-paced, regulated environment
• Basic computer skills; experience with CRM or ticketing systems is a plus

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance