Associate, Customer Success - Remote

Overview

As an Associate, Customer Success, you will be a valuable member of the team dedicated to the successful launch and ongoing management of our Utility VPP programs, ensuring our partners achieve their program goals with Renew Home's services.

In Short

• Assist in maintaining positive relationships with energy partner accounts.
• Support day-to-day program delivery and operations.
• Work with internal teams to resolve partner issues.
• Gather and relay customer feedback to internal teams.
• Monitor customer satisfaction and flag at-risk customers.
• Track key program metrics and prepare status reports.
• Utilize customer success tools and data analytics.
• Document delivery and account management processes.
• Embrace opportunities for professional development.

Requirements

• Passion for customer support and clean energy.
• Organizational skills and collaboration abilities.
• Experience in customer success or support roles is a plus.
• Ability to analyze data and identify trends.
• Strong communication skills.

Benefits

• Opportunity to work in a growing organization.
• Professional development potential.
• Diverse and inclusive work environment.