Associate Customer Success Manager - Remote

Overview

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our partner companies is currently looking for an Associate Customer Success Manager in the United States.

As an Associate Customer Success Manager, you will play a key role in helping customers maximize the value of a powerful supply chain intelligence platform. From onboarding to long-term optimization, you will guide users through training, troubleshoot issues, and provide data-driven insights that improve their operational performance. You’ll be a trusted partner throughout the customer journey, working cross-functionally to enhance user satisfaction and retention. This is a remote-based role with minimal travel, ideal for someone who is proactive, tech-savvy, and committed to customer success.

In Short

• Act as a trusted advisor, helping customers adopt best practices and maximize platform usage
• Deliver training sessions and resources to improve customer proficiency
• Monitor and respond to support requests, ensuring timely resolutions
• Analyze customer data and usage trends to identify areas for improvement
• Maintain clear and helpful documentation in a knowledge base
• Collaborate with internal teams including Product, Implementation, and Account Management

Requirements

• Proactive and tech-savvy
• Strong communication skills
• Experience in customer success or support roles
• Ability to analyze data and provide insights
• Familiarity with supply chain management concepts (preferred)

Benefits

• Remote work flexibility
• Opportunities for professional development
• Collaborative work environment
• Health and wellness benefits