Account Manager, EMEA - Remote

Overview

As an Account Manager at Customer.io, you'll build strong relationships with customers to ensure their long-term success and manage renewals and growth opportunities.

In Short

• Join a growing Account Management team in EMEA.
• Build trusted relationships with a portfolio of customers.
• Partner with Customer Success, Sales, Support, and Billing.
• Manage renewals and support account retention.
• Identify opportunities for upsell and cross-sell.
• Coordinate with internal teams to resolve account-related issues.
• Maintain accurate account data in CRM tools.
• Stay informed on product updates and industry trends.

Requirements

• 1–2 years of experience in a customer-facing role for Associate level.
• 3+ years of experience in account management for Account Manager level.
• Strong communication and relationship-building skills.
• Organized and detail-oriented.
• Experience with CRM tools.
• Collaborative team-first approach.

Benefits

• $60,000 base + $25,000 variable for Associate Account Manager.
• $80,500 base + $34,500 variable for Account Manager.
• 100% coverage of medical, dental, vision, and mental health insurance.
• 16 weeks paid parental leave.
• Unlimited PTO.
• Stipends for remote work and wellness.
• Professional development budget.