Account Manager - EMEA - Remote

Overview

We are looking for a dynamic, proactive Account Manager who will primarily nurture and grow existing relationships across approximately 50 mid-market and enterprise accounts. This role emphasizes account retention, upselling, and cross-selling but also offers exciting opportunities to close new logos driven by inbound marketing leads and partner referrals.

In Short

• Manage, retain, and strategically expand a portfolio of approximately 50 mid-market and enterprise accounts.
• Identify upsell and cross-sell opportunities within your account base, executing strategies to achieve revenue targets.
• Engage with inbound leads and partner referrals to close new logo opportunities.
• Develop strong, consultative relationships with senior stakeholders within customer organizations.
• Collaborate with internal teams (Partner Manager, Marketing, Customer Success) to deliver outstanding customer experiences.
• Track, forecast, and report account performance metrics to the CEO.
• Actively participate in customer meetings, QBRs, and annual DESelect company gatherings.

Requirements

• Proven experience in account management or sales roles.
• Strong understanding of customer relationship management.
• Ability to identify and capitalize on upselling and cross-selling opportunities.
• Excellent communication and interpersonal skills.
• Experience collaborating with cross-functional teams.
• Strong analytical skills for tracking and reporting metrics.
• Ability to engage effectively with senior stakeholders.

Benefits

• Opportunity to work closely with the CEO.
• Dynamic work environment with growth potential.
• Collaborative team culture.
• Access to professional development resources.