Customer Success Manager, Americas - Remote

Overview

As a Customer Success Manager at Customer.io, you’ll act as the project manager for the successful onboarding of accounts, and dedicated, ongoing support for your assigned customers.

In Short

• Transition calls with key stakeholders to outline the onboarding plan and timetable.
• Conversations with customers to help them plan and implement their messaging goals.
• Organize customer data for effective campaigns and newsletters.
• Provide dedicated support and initial troubleshooting for customers.
• Follow up with customers after onboarding.
• Assess customer growth plans for successful renewals.
• Collaborate with the contracts team on renewals.

Requirements

• 2+ years of experience as a Customer Success Manager for technical products.
• Fluency in French, Russian, and/or Spanish is preferred.
• Must be located in a PST time zone and available to work standard PST hours.
• Experience in a customer-facing role.
• Background in SaaS.
• Experience communicating with software developers.
• Strong opinions about customer experience.
• Bonus: Experience designing lifecycle messages.

Benefits

• 100% coverage of medical, dental, vision, and mental health insurance premiums.
• 16 weeks paid parental leave.
• Unlimited PTO.
• Stipends for remote work and wellness.
• Professional development budget.